Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

Quality management systems (QMS) play an important role in the continuing improvement of organizations. Learn the history and benefits of QMS at ASQ.org.

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.

Start your quality journey by mastering the 7 Basic Tools of Quality at the world’s largest society for quality, ASQ.org.

Learn more about how to certify to ISO 9001:2015 and transition from ISO 9001:2008. Buy the official quality management systems standard from ASQ.org.

Jul 20, 2025 · Service quality is about closing the gap between what customers expect and what they actually experience. If reality meets or exceeds expectations, satisfaction follows.

ASQ keeps you up to date on all quality management standards including upcoming ISO revisions and what’s new in quality standards. Click here to learn more.

Find a comprehensive list of downloadable quality tools, diagrams, and advanced implementation templates for all industries including healthcare at ASQ.org.

The approach is designed to help build a quality work environment—physically and mentally. 5S achieves “a place for everything and everything in its place.”

Quality Progress is a print and online magazine that is published by ASQ and offers news and resources in quality.