IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

What is ITIL? ITIL (Information Technology Infrastructure Library) is a widely accepted set of best practices designed to help organizations maximize the value of their IT investments by aligning …

What is IT management? A company's information technology system comprises hardware, software, and network integrations. This supports business operations across different roles …

IT Change Management minimizes risk while making changes to systems and services. Learn about the change management process, its importance, best practices

Forrester defines ESM as “extending IT service management capabilities beyond technology services to address business-centric use cases; managing service demand and supply …

Service request management is related to, but distinct from other service management practices including incident, problem, and change management. Service request management uniquely …

ITSM, or information technology service management, is how IT teams manage the end-to-end delivery of IT services to their customers. IT service management goes beyond basic IT …

IT services delivery and management also directly affect the employee experience for every IT user in your company. How well your IT team delivers its services is critical to your business’s …

ITIL, or the Information Technology Infrastructure Library, is a framework to unify our understanding of IT services. ITIL creates a shared lexicon for the selection, planning, …

Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.