APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

APQC (American Productivity & Quality Center) helps organizations work smarter, faster, and with greater confidence by providing proven decision support relevant to real-world challenges.

Get an introduction to APQC’s Process Classification Framework® and learn how it creates a common language so your organization can improve process management.

Use APQC’s Open Standards Benchmarking or Rapid Performance Assessments to compare and measure your organization’s performance against others. Find out where performance is sub …

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

Oct 21, 2025 · APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges.

APQC is a go-to source for industry frameworks. More Industry-Specific Versions Consumer Electronics Download Now

APQC is the leading source for innovative thinking and the latest research in knowledge management. We’ve been at the forefront of KM since APQC’s Chairman of the Board and …

Our members use APQC resources to assess performance, validate positions, fix problems, and develop professionally. As a member-based nonprofit, members and clients look to APQC to …

APQC training and certification courses are an efficient and cost-effective way to learn the tools and techniques needed to improve your individual and organizational capabilities and …