Have you been part of the shift? Many IT teams are now more influential—and necessary—in the assessment, purchase decision and implementation of healthcare software. From technological advancements ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

Elevēo Call Recording Software is a core component of Elevēo’s Workforce Optimization suite, designed for compliance, quality assurance, and performance improvement in contact centers. It captures, ...

Abstract: This paper presents a novel methodology for applying process mining techniques to an unstructured call log dataset, CallcenterExample. csv. The dataset, which has been simplified and ...

ServiceNow CEO Bill McDermott is showing his conviction in his company’s stock after it got swept up it a broader software-sector selloff. McDermott disclosed plans to buy $3 million in shares on Feb.

Abstract: The present work describes a proposal for a software metrics system to measure and improve the processes of a software development center. For this purpose, the GQM methodology was used, ...

NiCE AI Call Recording Software is part of the CXone Mpower platform, delivering enterprise-grade voice recording, compliance, and AI-driven analytics. It captures, stores, and analyzes 100% of ...

Apple Issues Urgent Software Fix Affecting Over 2 Billion iPhones Your email has been sent Apple has rolled out a wave of urgent software updates… and this time, the warning signs are hard to ignore.

ATLANTA--(BUSINESS WIRE)--Georgia ProtonCare Center Inc. (“GPCC” or “the Company”) announced today that it has entered into an asset purchase agreement with Emory University, by and on behalf of Emory ...

SoftBank has launched Infrinia AI Cloud OS, a software stack for operating AI data centers that automates infrastructure management and provides inference services for large language models. The ...

With its advance toward continuous transformation, the Army is refocusing its force structure to prioritize a modernized weapon portfolio necessary for large-scale combat operations. The Army’s ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...