Business Wire

CCC Intelligent Solutions Study Identifies Key Drivers of Customer Satisfaction and Retention in the Auto Claims and Repair Process

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...
jdpower

Auto Insurers Manage Customer Expectations as Repair Cycle Times Double in Two Years, J.D. Power Finds

TROY, Mich.: 26 Oct. 2023 — Long repair shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days in 2023, up 6.2 days from 2022 and more ...
Business Wire

Customer Satisfaction with Digital Claims Process Surges as Insurance Carriers Load New Features onto Apps, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...
Insurancenewsnet.com

Customer satisfaction with improved digital claims process surges, J.D. Power finds

Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, enhanced image upload and body ...
Forbes

6 Strategies To Increase Customer Satisfaction And Reduce Churn For Your SAAS Platform

Embarking on the journey of improving the customer experience on SaaS platforms has been a venture in my career as an entrepreneur. In a time characterized by advancements, ensuring client ...