Crescendo Unveils AI Maturity Model to Bridge the ‘AI Performance Gap’ in Modern Contact Centers

At higher levels of maturity, contact centers transform from cost centers into drivers of competitive advantage. According to BCG, organizations that effectively prioritize CX have seen 50% higher ...
Forbes

AI Hype Vs. Hard Value: Why Leaders Must Shift From Buzz To Maturity

In my last article, I discussed why so many AI initiatives fail to deliver measurable outcomes. The problem isn’t the technology; it’s leadership readiness. Too many organizations race toward AI ...

The ERMI Blueprint: A Resilience‑First Model for Banking Modernization

The Enterprise Resilience Maturity Index (ERMI) is a five‑dimension scoring framework designed to help banks modernize ...