To those of you that thought outbound dialing was a thing of the past, Interactive Intelligence says 'not so fast.' The Indianapolis software vendor's new VoIP-enabled version of its outbound dialing ...

SAN FRANCISCO--(BUSINESS WIRE)--LiveVox Inc., the provider of the Private VoIP Cloud™ and integrated contact center applications, today announced that it has developed an integrated ACD/PBX for its ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

An Outbound Dialer Will Help You Win the Numbers Game Your email has been sent Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing ...

What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...