Rather than choosing offshore providers for cost savings, North American companies find more value in the customer service benefits of staffing virtual call centers with U.S. agents. When it was ...

Firms like Willow CSN and Alpine Access are winning big clients, expanding business. After a slow start, the emerging virtual call center (or contact center) industry is showing signs of real growth.

How to Set Up a Virtual Call Center the Right (& Easy) Way Your email has been sent Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...