The work compares intermittent feedback with “lump sum” feedback offered at the end of a process. The article, recently published in the Journal of Consumer Psychology, is authored by Haichao Lin, ...

Take a moment to consider how much of your daily routine involves collaborating or communicating with others. Whether it's tackling a problem at work, dealing with a challenging client or coordinating ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

“Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” This proverb has become a cliché, but it remains a useful shorthand for self-sufficiency. If you ...

In Ken Bain’s 2004 study of college faculty, he found that highly effective instructors believe that their students want to and are able to learn. These faculty build trusting relationships through ...