Klarna recently cut 700 customer service jobs, betting AI could absorb the difference. Within a year, customer satisfaction ...

Forbes contributors publish independent expert analyses and insights. Anne T. Griffin is an AI product leader and educator. What agent swarms (a team of agents) and human teams have in common is that ...

A large majority of employees at U.S. companies know the power that AI can bring to the workplace, but a new study from Ernst & Young shows that their enthusiasm for AI is thoroughly tempered by fears ...

AI adoption may transform what clients want in their office layouts. Architects and designers can start preparing now.

Bye bye, humans in customer service? One out of every two of you? Yes, if a Forrester prediction comes true in four years. Researchers predict that by 2030, 49% of current customer service jobs will ...

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