The CRM giant will pay $142 million for Jigsaw, a company with a database of 21 million professionals that has been created by fellow businesspeople. Lance Whitney is a freelance technology writer and ...

Why not us? Salesforce already has the top CRM in the industry for number of customers. Why not toss in an integrated cloud contact center? That's a theme for Salesforce as the company launched on ...

Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce Your email has been sent Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, ...

The goal is to make things more efficient for a human, so they can do the thing that matters most, which is human care,” Josh Geiger, portfolio manager for Access and Operations at VHA, told reporters ...

Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement to elevate the customer experience Voice is a critical channel for creating ...

Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud Your email has been sent Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

Millions of U.S. residents rely on personalized interactions with government for information regarding crucial services like healthcare, student loans, benefits and much more. In increasingly ...

To say that Salesforce.com has scaled up in its 10 years as a software-as-a-service (SaaS) CRM software provider is an understatement. At its inception, the company was mostly geared toward the ...