Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

Nine in 10 sales teams use agents today or expect to within two years. 94% of sales leaders with agents say agents are critical for meeting business demands. 74% of sales teams with AI prioritize data ...

Otter, the AI-powered meeting assistant and transcription service, is introducing a new AI agent capable of answering spoken questions from meeting participants in real time. The AI can also perform ...

Because no salesperson can ever have enough of a sales "pipeline," software giantSalesforce.com on Thursday unveiled what it calls an AI-driven sales agent and an AI coach to train salespeople. As ...

Microsoft Corp. has announced the launch of new AI-powered Sales Agents designed to help businesses accelerate deal cycles and boost productivity by automating key sales tasks. The new agents, ...

Sales can often feel like a juggling act—balancing lead research, crafting personalized outreach, and following up across multiple platforms, all while trying to stay organized and efficient. If ...

Sean Brophy is Head of Global Sales at Pigment, a business planning platform. Sean has also held leadership roles at Alteryx and Tableau. When OpenAI CEO Sam Altman predicted that AI agents would ...

The agents are part of Microsoft 365 Copilot and can be used to automatically generate and communicate with sales leads. Microsoft is planning a string of new AI agents to automate mundane tasks and ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Agentic AI is driving productivity gains across every industry and ...

'They connect to both Dynamics 365 and Salesforce, so sales reps can nurture and close deals without even opening their CRM,' says Jared Spataro, Microsoft CMO for AI at work. Microsoft appears to be ...