You are able to gift 5 more articles this month. Anyone can access the link you share with no account required. Learn more. Rendering of the new Emergency Department waiting area, designed with ...

Failing to meet demands for transparency, digital accessibility and personalized engagement not only risks losing patients, ...

An innovative care delivery model at Mayo Clinic integrates virtual oversight, remote patient monitoring, mobile health ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

Patient experience scores across U.S. hospitals are rebounding slowly after pandemic-era declines. According to a Press Ganey analysis of 10.5 million patient encounters released earlier in 2025, ...

As healthcare leaders face increasing pressure to elevate the patient experience, upgrading highly visible areas of a facility, such as the lobby, can serve as a cost-effective strategy to transform ...

When patients are prescribed complex therapies — like specialty drugs, cell and gene treatments, or high-cost biologics — the path to treatment is rarely straightforward. Filling a prescription can ...

Recent studies, surveys, and HealthLeaders coverage highlight patient experience drawbacks for healthcare organizations. What are four things that detract from a positive patient experience at ...

At HIMSS 2023, we saw lots of technologies aimed at improving the patient experience on display. From digital whiteboards to products like Amazon’s Alexa and Echo for healthcare, there’s a range of ...

The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...