We discuss our concerns about tying physician performance to CG-CAHPS scores and suggest an alternative approach to facilitate translation of service excellence into clinical practice. The Affordable ...

Quality measurement is an important tool for incentivizing improvement in the quality of health care. Most quality measurement efforts do not explicitly target health equity. Although some measurement ...

On Wednesday, Indian Health Services released its 2016-2017 Quality Framework, which details how the organization plans to implement a sustainable quality improvement program designed to enhance ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, is a standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given ...

One year ago this March in a Health Affairs Blog post, leaders of the Patient Experience Policy Forum (PXPF) published a vision for taking patient experience measurement and reporting to a new level.

Home HD improves cardiovascular outcomes. The 26-item Home Dialysis Care Experience instrument assesses patient-reported experiences with peritoneal dialysis and home hemodialysis. Investigators have ...

This study examined the potential relationship between interdepartmental transfers and perceptions of the care received by adult patients who were admitted and discharged from a 300-bed, ...

Kunal is a thought leader in Digital Journal’s Insight Forum (become a member). Healthcare systems are facing the dual challenges of delivering exceptional patient experiences while managing costs and ...