Optus has completed a massive reorganisation of its network management operations that has seen hundreds of staff redeployed in a bid to boost service standards. The telco in recent weeks began ...

Optus lost quality control over its network teams and call centres by outsourcing the essential work to overseas providers, ...

Kerry Schott's report into the Triple Zero outage debacle increases pressure on Optus to implement 21 recommendations, some of them "urgent", and highlights numerous errors.

Optus has been hit with more than $12 million in penalties after thousands of customers were unable to call triple zero during last year's unprecedented network outage. More than 2100 Optus customers ...

Optus has released the findings of an independent probe into the deadly triple-0 outage in September. Hundreds of emergency ...

The telco and its contractors failed to ‘deal immediately’ with warning signals, an independent review into the company’s ...

Nokia to deploy its high-performance, energy-efficient Habrok Massive MIMO radios and Levante baseband solutions to boost the coverage and capacity of Optus’s 5G network. Partnership advances Optus's ...

An independent review sharply criticizes Optus management for avoidable failures and cultural shortcomings in a fatal ...

The nation's number two telco Optus today defended the performance of its 3G mobile network and said it was working to improve customers' experience on it. The telco has come under fire over the past ...

Technicians working on a firewall upgrade made at least ten mistakes, contributing to two deaths, according to a report on a September incident that saw Australian telco Optus unable to route calls to ...

SYDNEY, Nov 8 (Reuters) - Millions of Australians were left without a phone or internet connection on Wednesday after the country's second-largest telecommunications provider experienced an ...

Both Vodafone and Optus are facing the ire of their customers after network issues prevented users from making calls, sending texts or use data on mobile devices. Claire Reilly was a video host, ...