Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, ...

You know you need a solid contact strategy — it’s your roadmap for reaching out and communicating with your customers. But in the current climate of climbing postal rates, low consumer confidence and ...

LONDON--(BUSINESS WIRE)--Quantzig, a leading analytics advisory firm that delivers customized analytics solutions, has announced the completion of their article on the benefits of multi channel ...

When many people think of call centers, they envision someone sitting at a 1950s switchboard waiting for inbound calls. Almost entirely product-focused, these calls typically involved high level ...