Why advanced technology accelerates dysfunction when decision rights, workflows, and culture aren’t built to execute.

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Even with all of the advances in IT, whether it’s modular hardware, massive cloud computing resources, or small-form-factor edge devices, IT still has a scale problem. Not physically—it’s easy to add ...

Planning and operating a power system requires detailed grid studies to guide investment decisions and prepare for how the system may evolve over time. Long-term planning can identify the policy, ...