Automating business processes will keep everything running smoothly on the back end, so you can concentrate on your customer service. Especially when transitioning from products to services, this is ...

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Digital Transformation has become the watchword in business. As digital tools and processes mature and enjoy widespread adoption, organizations world-wide are seeking ways to enhance productivity, ...

‘We launched our commercial RPA business only recently and are already seeing repeat business from customers wanting to add bots to improve operational efficiency. Our bots help customers with invoice ...

Over the years, we have worked with dozens of different managed services providers (MSPs), from identifying the need for an MSP for our client and the selection process to onboarding and the ongoing ...

There’s no worse feeling than walking into the office and learning you’ve hit an IT brick wall. It could be anything: a virus on your company computers, difficulty configuring a new software, or a ...

Keeping up with the ever-changing IT needs of a growing business can be a logistical nightmare. That’s why so many organizations have outsourced IT management to managed service providers (MSPs).

Managed marketplaces (also known as end-to-end or full-stack marketplaces) have been one of the hottest categories of venture investment over the past several years. Recent examples of high-flying ...

The strategic management process is more than just a set of rules to follow. It is a philosophical approach to business. Upper management must think strategically first, then apply that thought to a ...