In the hyper-competitive supermarket industry, where pennies count, customer loyalty is a grocer’s bread and butter. That’s what Safeway, QFC, Albertsons and other stores say drove them to ask ...

Is it time to give up your travel rewards program? That's not a theoretical question for Karin Kemp, a retired graphic designer from Matthews, North Carolina. With few opportunities to travel last ...

Forbes contributors publish independent expert analyses and insights. I write about the broad intersection of data and society. One of the most controversial questions of the digital age is how much ...

For decades, businesses have relied on the punch card as the backbone of their customer reward program. That seemingly ageless loyalty program, however, might not be as timeless as was once thought.