We list the best Interactive Voice Response (IVR) services, to make it simple and easy to build useful call menus for customer calls. Interactive Voice Response (IVR) services aim to provide a smooth ...

Indianapolis-based Interactive Intelligence's new version of its multi-site call routing software, Interaction Director, has “generic object routing,” which, according to Yankee Group's Ken Landoline, ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Pharos Communications will introduce two new products at NAB2005. The Pharos Pilot Ria provides ...

Dubai, United Arab Emirates- July 12, 2010 -- Interactive Intelligence (Nasdaq: ININ) and Buzzient have partnered to provide an integrated social media monitoring, routing and reporting solution.