Please provide your email address to receive an email when new articles are posted on . Patients with stage 3 to 5 chronic kidney disease who used an interactive voice response system did not ...

Using an interactive voice response system to contact patients after outpatient surgery will likely result in improved efficiency without a decrease in assessment quality. : Follow-up was complete for ...

Recently, in the midst of step three of my health-insurance company's automated customer service system to get my call directed to the correct department, I got sassed. "I'm sorry, you seem to have ...

Interactive voice response systems can respond with pre-recorded or dynamically generated audio messages to direct users on how to proceed. Specifically, each interactive voice response system ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Our age-adjusted evaluation found that IVR calls had little impact on antidepressant medication adherence rates and that rates generally increased markedly with increasing age. We placed 39,020 ...