When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...
In this blog, Everest Group’s Peter Bendor-Samuel and Richard Sear combine their perspectives from years of advising enterprises and analyzing emerging technologies. Together, they explore how ...
In the era of Industry 4.0, technologies such as artificial intelligence and machine learning are gaining prominence. AI — of which ChatGPT is just one example — has the capability to transform global ...
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