As an executive in the business process outsourcing (BPO) industry, I have seen firsthand how outsourcing has helped businesses to scale up and operate more efficiently. However, with the advancements ...

When bots break because a button moves, it’s time for smarter, goal-based automation that can see, think and recover like a ...

Automation is not a new concept and has taken many forms, whether business process automation, application-to-application messaging or even robotic engineering and manufacturing. As these automation ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...