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'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start
Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the 1980s, Jan Carlzon was tasked with turning around ...
Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...
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