Please provide your email address to receive an email when new articles are posted on . The survey included new questions about seeking second opinions, self-advocacy and post-treatment follow-up. Key ...

Twenty states reduced their recertification survey backlog by at least 50% in 2023, but the latest performance review from the Centers for Medicare & Medicaid Services underscores persistent problems ...

Including a telephone component in Medicare Consumer Assessment of Healthcare Providers and Systems survey administration continues to be valuable because telephone responses comprise a substantial ...

I write seeking your participation in an upcoming COVID-19 follow-up survey that is being administered by UC San Diego. As many of you know, UCSD in April 2020 conducted a survey for our campus to ...

Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it. Brands say they want to listen—but customers have stopped talking. Once a ...