Conversational AI is gaining attention as enterprises look beyond CRMs to spot hesitation risk and momentum before forecasts ...

The frameworks act as bridges, enabling insights to flow freely between analytics tools and operational platforms. A query ...

Aetna is rolling out a new artificial-intelligence-powered, conversational tool designed to make it easier for members to understand and navigate their health and benefits. The AI assistant is ...

AI is transforming how buyers shop, so brands should reposition to reach buyers earlier, build trust sooner and influence choices faster.

Redfin has launched an AI-driven conversational home search that allows consumers to find homes by describing what they want in their own words, and engaging in a back-and-forth conversation to refine ...

Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...

Language professors are experimenting with artificial intelligence tools to generate materials, personalize learning, give ...

This collaboration emerged through the COST OPINION network. We extend special thanks to network members for helping out with work on this article: Ljubiša Bojić, Anela Mulahmetović Ibrišimović, and ...