Every poll involves a questionnaire that contains a standardized set of questions that are asked of every person. The way a question is asked can affect the answers that people give. In an open-ended ...

Forbes contributors publish independent expert analyses and insights. Julie is professor focused on workplace culture and talent retention We've all been there: in a leadership training session, a ...

This study included six open-ended questions: Researchers manually coded each of the 375,834 open-ended answers into one of four categories: responsive to the question; does not match the question; ...