Before committing ourselves to empathizing with others, we must draw clear boundaries to prevent burnout. Empathy comes in various forms, each with its challenges. Affective empathy involves deeply ...

I can't breathe." "I'm scared." For many people, hearing someone say those words would prompt a scramble to help. But not all. It depends on who's listening. A year ago Tuesday, the world watched as ...

There is a lot of value in empathy at work. Understanding the situations your colleagues are facing can help you to work more effectively with them. Understanding customer and clients can make it ...

Design thinking offers hope and holds promise for designing significant change[1]. In a world fraught with misunderstanding and habitual polarization, innovation leading to a more humane world is ...