Customers frequently hop online intending to find the information they need to inform their next purchase decision. However, only 52 percent end up finding what they’re looking for. Unfortunately, ...

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business ...

No business is perfect, and sometimes a product or service fails. So, what should you do when your customers have a complaint about it? Here's a look at the five-step recovery process, according to ...