ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

EMC Ionix Data Center Insight is designed to help enterprise IT managers gather configuration data and apply best practices to establishing configuration management EMC Monday unveiled a software ...