When a non-tech expert encounters a tech-related issue of any kind, their first instinct may be to submit a ticket, DM the head of IT or pick up the phone. But regularly having to engage in ...

Jitter is a lesser-known networking issue that I can guarantee that most of you have experienced, probably recently. It's most apparent in any type of real-time communications, like video calls, VoIP ...

If non-tech-savvy remote workers share one concern, it’s likely that their technology tools will fail somehow and that, without a tech pro just steps away, they won’t know what to do. However, many ...