OKTA has continued to report robust performance metrics across growing multi-year RPO and adj subscription gross margin, with it implying the growing customer demand and its excellent pricing power.

Across the legal profession, the loss of valuable relationships is an industry-wide epidemic. For the majority of law firms, client retention clusters around the two to five years span. Turning ...

When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

In today’s competitive market, retaining clients is just as important, if not more so, than acquiring new ones. Reducing churn—clients leaving your business—requires a strategic approach centered ...

Agency life is fast-paced and full of variety, with clients, teammates, projects and goals constantly evolving and changing. While “agencies of record” historically cultivated and held onto long-term ...

Studies show that increasing customer retention rates by a mere 5% boosts profits by up to 95%, which highlights the importance of prioritizing customer service and delivering an exceptional, ...

HelloFresh operates in the meal kit delivery industry, which struggles with low customer retention rates of 10-20% compared to the 70%+ rates in the restaurant and food delivery industries. HelloFresh ...