You may have heard the famous answer to the question, “Why climb a mountain?” (“Because it is there.”) The same could be said about our desire to create programs that can communicate with us in a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More These days, conversational artificial intelligence (AI) chatbots are ...

Amazon Web Services Inc.’s cloud contact center service Amazon Connect is getting some major under-the-hood updates today aimed at improving the experience for both call agents and customers. Amazon ...