For smaller businesses, the question is no longer “To IM or not to IM?” but “How to IM?” Instant messaging is rapidly becoming the way people work as well as network. Less intrusive than a phone call, ...
These days, we take internet-based chatting for granted. We're spoiled by a massive (and admittedly fragmented) ecosystem of direct messaging (DM) services on our phones and PCs, ranging from WhatsApp ...
As users are exposed to an increasing variety of mobile communication forms--mobile e-mail, voicemail, SMS, and, of course, voice--managing one's availability, or presence, becomes important. Wireless ...
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