One of the biggest reasons Amazon has become the world’s biggest retailer is that it has been relentless in creating a frictionless experience. From One Click ordering to frustration-free packaging to ...

Amazon is making cuts to its global customer service organization, impacting less than 1% of the division’s workforce, the company told sister publication CX Dive in an email Thursday. The workforce ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...