Human nature typically influences people to solve problems in a vacuum. The consequential risk is devising ineffective solutions that are temporary bandages. The A3 approach forces engagement of all ...

Books devoted to problem-solving emphasize the importance of deeply understanding the problem before implementing countermeasures. Many of them (including mine!) cite Charles Kettering’s maxim that “A ...

Toyota has a unique cultural language. It’s called 8-Step Problem Solving. It’s the “patois” of the Toyota Production System (TPS). The patois is the dialect of the common people of a region, ...